Terms and Condition

Effective Date: November 15, 2025
Last Updated: November 26, 2025

INTRODUCTION

Welcome to Laundrify ("we," "us," "our," or "Laundrify"). These Terms and Conditions ("Terms") govern your access to and use of our mobile application, website, and laundry delivery services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Service.

Please read these Terms carefully before using Laundrify. These Terms constitute a legally binding agreement between you and Laundrify.

1. DEFINITIONS

In these Terms, the following definitions apply:

"Account" means the user account you create to access our Service.
"Customer" or "You" means the individual or entity using our Service.
"Laundrify," "we," "us," or "our" means [Legal Entity Name], a company registered in the Philippines.
"Partner Laundromat" or "Partner" means independent laundry service providers contracted with Laundrify.
"Rider" means independent contractors who provide pickup and delivery services.
"Service" means the Laundrify mobile application, website, and all related laundry pickup and delivery services.
"Order" means a request for laundry services placed through our platform.
"Items" means clothing, textiles, and other washable materials submitted for cleaning.
"Service Fee" means the fee charged by Laundrify for facilitating the service.

2. ELIGIBILITY AND ACCOUNT REGISTRATION

2.1 Age Requirement

You must be at least 18 years old to use our Service. If you are under 18, you may only use our Service with the involvement and consent of a parent or legal guardian who agrees to be bound by these Terms.

2.2 Account Creation

To use our Service, you must create an account by providing:

Full name
Valid email address
Phone number
Delivery address(es)
Secure password

2.3 Account Responsibility

You are responsible for:

Maintaining the confidentiality of your account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use
Ensuring all information provided is accurate and up-to-date

2.4 Account Security

You agree to:

Create a strong, unique password
Not share your account credentials with anyone
Log out after each session on shared devices
Enable two-factor authentication when available

2.5 Account Suspension or Termination

We reserve the right to suspend or terminate your account if:

You violate these Terms
You engage in fraudulent activity
You abuse our Service or Partners
Your account shows signs of unauthorized access
Required by law or regulation

3. SERVICE DESCRIPTION

3.1 Platform Service

Laundrify operates as a technology platform that connects customers with Partner Laundromats for laundry services. We facilitate:

Order placement and management
Pickup and delivery coordination
Payment processing
Customer support

3.2 Independent Contractors

Important: Partner Laundromats and Riders are independent contractors, not employees or agents of Laundrify. We do not directly provide laundry services; we facilitate connections between customers and service providers.

3.3 Service Availability

Our Service is currently available in:

Tacloban City, Leyte
Select areas in Eastern Visayas
[Additional service areas as expanded]

Service availability may vary by location and is subject to change. We will notify you of any changes affecting your service area.

3.4 Services Offered

Through our Partner Laundromats, we facilitate the following services:

Standard Services:

Wash and Fold
Wash, Dry, and Fold
Dry Cleaning
Iron/Press Service

Premium Services:

Express Service (same-day or expedited)
Eco-Friendly Detergent Option
Fabric Softener Upgrade
Scent Selection
Special Care Items (delicates, leather, etc.)

Specialty Services:

Shoe Cleaning
Bag Cleaning
Curtain Cleaning
Comforter/Bedding Cleaning

3.5 Service Limitations

We do not accept:

Items contaminated with hazardous materials
Items with strong odors (gasoline, chemicals, etc.)
Excessively soiled items (bodily fluids, excessive mud)
Items prohibited by law
Fur, suede, or exotic materials (unless specified as accepted)
Items requiring specialized cleaning beyond our capabilities

4. HOW THE SERVICE WORKS

4.1 Order Placement

Step 1: Create Order

Select service type and preferences
Choose pickup date and time
Provide pickup address
Optionally list items and special instructions

Step 2: Pickup

Rider arrives at scheduled time (within pickup window)
Customer provides items in bag or container
Rider transports items to Partner Laundromat
Customer receives pickup confirmation

Step 3: Processing

Partner Laundromat weighs and counts items
Customer receives order confirmation with final pricing
Partner processes laundry according to specifications
Customer receives status updates

Step 4: Delivery

Partner notifies when order is complete
Delivery scheduled within agreed timeframe
Rider delivers cleaned items to specified address
Customer receives delivery confirmation

4.2 Pickup and Delivery Windows

Standard pickup and delivery windows:

Morning: 8:00 AM - 12:00 PM
Afternoon: 1:00 PM - 5:00 PM
Evening: 5:00 PM - 8:00 PM

Express service may have different windows. Exact times may vary based on demand and location.

4.3 Turnaround Time

Standard Service: 24-48 hours
Express Service: 6-8 hours (same-day if ordered before 10 AM)
Dry Cleaning: 48-72 hours
Specialty Items: 3-5 days

Turnaround times are estimates and may vary due to order volume, weather conditions, or unforeseen circumstances.

4.4 Order Modifications and Cancellations

Before Pickup:

Free cancellation or modification up to 2 hours before scheduled pickup
Changes can be made through the app

After Pickup (Before Processing):

Cancellation subject to ₱50 cancellation fee
Must contact customer support immediately

After Processing Begins:

Orders cannot be cancelled
Full payment required
Exceptions at our discretion for extraordinary circumstances

5. PRICING AND PAYMENT

5.1 Pricing Structure

Standard Pricing:

Wash and Fold: ₱45-65 per kilogram
Dry Cleaning: ₱80-200 per item
Express Service: Standard price + ₱50 fee
Premium Services: Additional charges apply

Exact pricing varies by Partner Laundromat and is displayed before order confirmation.

5.2 Minimum Order

Minimum order: 3 kilograms or ₱200, whichever is higher.

5.3 Delivery Fees

Orders ₱300 and above: FREE delivery
Orders below ₱300: ₱30-50 delivery fee
Distance-based charges may apply for areas beyond standard service radius

5.4 Final Pricing

Final pricing is determined after your items are weighed and counted by the Partner Laundromat. You will receive notification of final pricing before processing begins. By not cancelling within the specified timeframe, you agree to pay the final price.

5.5 Price Adjustments

If actual weight or item count significantly differs from your estimate:

You will be notified of revised pricing
You have 1 hour to accept or cancel
If no response, we proceed with the order
Cancellation fees may apply

5.6 Payment Methods

We accept the following payment methods:

Credit/Debit Cards (Visa, Mastercard)
GCash
PayMaya
Cash on Delivery (COD)
Bank Transfer (for corporate accounts)

5.7 Payment Processing

For Card/E-Wallet Payments:

Authorization hold placed when order is confirmed
Final charge processed when laundry is ready
Refunds (if applicable) processed within 5-7 business days

For Cash on Delivery:

Payment collected upon delivery
Exact change recommended
Receipt provided

5.8 Service Fees

Laundrify charges a service fee (typically 15-20% of order total) for facilitating the service. This fee is included in the prices displayed.

5.9 Promotional Discounts

Promotional codes must be applied before order confirmation
Cannot be combined unless specified
Subject to terms and expiration dates
Limited to one use per customer unless stated otherwise
May be revoked for fraudulent use

5.10 Taxes

All prices are inclusive of applicable Philippine taxes (VAT). Official receipts are available upon request and will be sent via email.

6. ITEM LISTING AND LIABILITY

6.1 Item Listing Recommendation

We strongly recommend that you provide a detailed list of items in your order. This helps with:

Accurate tracking
Dispute resolution
Quality assurance
Missing item claims

6.2 Proceeding Without Item List

If you choose not to provide an item list, you acknowledge and agree that:

We cannot verify the exact items you submitted
Missing item claims cannot be processed
Dispute resolution will be limited
You waive the right to claim compensation for unverified items

6.3 Item Documentation

For better protection, you may:

List items in the app
Take photos before pickup
Request Partner documentation
Keep receipts for high-value items

6.4 Liability Limitations

General Limitations:

Our liability for lost, damaged, or destroyed items is limited as follows:

Without Item List: No liability for missing or uncounted items
With Item List: Maximum ₱500 per item or actual value (whichever is lower)
With Receipts: Up to documented value, maximum ₱5,000 per order
Declared High-Value Items: As per declared value (maximum ₱10,000)

Maximum Total Liability:

Our total liability for any single order shall not exceed ₱10,000 or 10 times the order value, whichever is lower.

6.5 High-Value Items

For items valued over ₱1,000 each, you must:

Declare the value before order confirmation
Provide purchase receipts or proof of value
Pay additional insurance fee (5% of declared value)

6.6 Items We Are Not Liable For

We are not liable for damage to or loss of:

Items not properly disclosed or declared
Designer or luxury items (unless declared with insurance)
Items with pre-existing damage
Items improperly packaged
Color bleeding from items washed together
Shrinkage due to improper care labels
Buttons, decorations, or embellishments
Items in pockets (money, keys, etc.)
Items prohibited by these Terms

6.7 Customer Responsibilities

You are responsible for:

Checking pockets before submitting items
Separating whites from colors if desired
Removing non-washable items
Declaring stains or special care needs
Providing accurate care instructions
Not submitting prohibited items

7. QUALITY STANDARDS AND GUARANTEES

7.1 Quality Commitment

We work with Partner Laundromats who commit to:

Professional cleaning standards
Use of quality detergents
Proper handling of garments
Following care label instructions
Timely service delivery

7.2 Satisfaction Guarantee

If you are not satisfied with the cleaning quality:

Within 24 Hours of Delivery:

Contact us via app, email, or phone
Provide photos of the issue
Explain the problem clearly

We Will:

Investigate the issue with Partner
Offer re-wash at no charge (if appropriate)
Provide partial or full refund (if re-wash not possible)
Offer service credit for future orders

7.3 Issues We Address

Items not cleaned properly
Stains not removed (if we agreed to try)
Strong odors remaining
Items returned wet or damp
Improper folding or packaging

7.4 Issues Beyond Our Control

We cannot guarantee results for:

Set-in or permanent stains
Color fading from age or sun exposure
Fabric degradation from wear
Shrinkage if care label instructions followed
Pre-existing damage

7.5 Dispute Resolution Process

Step 1: Report (0-24 hours after delivery)

Submit complaint through app
Provide photos and description
Keep items in delivered condition

Step 2: Investigation (1-3 business days)

We review evidence
Contact Partner for their account
Determine appropriate resolution

Step 3: Resolution (Within 5 business days)

Offer re-wash, refund, or credit
Communicate decision via app and email
Process refund or schedule re-wash

7.6 Claim Deadlines

Quality Issues: Must report within 24 hours of delivery
Missing Items: Must report within 2 hours of delivery
Damaged Items: Must report within 24 hours of delivery

Claims submitted after these deadlines may not be processed.

8. CUSTOMER OBLIGATIONS

8.1 Accurate Information

You agree to provide:

Accurate delivery addresses
Valid contact information
Truthful item descriptions
Honest declarations of item values

8.2 Availability for Pickup and Delivery

You agree to:

Be available during scheduled pickup/delivery windows
Provide accessible pickup/delivery locations
Respond to Rider contact attempts
Have items ready for pickup at scheduled time

8.3 Failed Pickup/Delivery

If pickup or delivery fails due to customer unavailability:

First Attempt:

No additional charge
Reschedule within 24 hours

Second Failed Attempt:

₱50 rescheduling fee
Order may be cancelled with refund minus fees

Third Failed Attempt:

Order automatically cancelled
Full charges apply if items already processed

8.4 Proper Item Preparation

You agree to:

Empty all pockets
Remove non-washable items
Separate heavily soiled items if required
Place items in a bag or container
Not submit prohibited items

8.5 Respectful Conduct

You agree to treat our Partners, Riders, and staff with respect. We have zero tolerance for:

Verbal or physical abuse
Harassment or discrimination
Threats or intimidation
Inappropriate behavior

Violations may result in immediate account termination without refund.

8.6 Prohibited Uses

You agree NOT to:

Use the Service for illegal purposes
Attempt to hack or compromise our systems
Create multiple accounts to abuse promotions
Resell our Service without authorization
Submit false or fraudulent information
Impersonate another person or entity
Use automated systems (bots) to access the Service
Reverse engineer our application
Violate any applicable laws or regulations

9. INTELLECTUAL PROPERTY

9.1 Ownership

All intellectual property rights in the Service, including but not limited to:

Software and application code
Trademarks and logos
Website and app design
Content and materials
Graphics and images
Text, data, and databases

are owned by or licensed to Laundrify. These Terms do not grant you any rights to our intellectual property except as necessary to use the Service.

9.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to:

Access and use the Service for personal, non-commercial use
Download the mobile application
Use the Service in accordance with these Terms

9.3 Restrictions

You may NOT:

Copy, modify, or create derivative works
Reverse engineer or decompile the application
Remove any copyright or proprietary notices
Use our trademarks without permission
Frame or mirror any part of the Service
Use our intellectual property for commercial purposes

9.4 User Content

You retain ownership of any content you submit (photos, item descriptions, reviews). By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, and display such content for the purpose of operating and promoting the Service.

9.5 Feedback

If you provide feedback, suggestions, or ideas about the Service, we may use them without any obligation to compensate you.

10. DISCLAIMERS AND WARRANTIES

10.1 "As Is" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

Warranties of merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted or error-free operation

10.2 No Guarantee of Results

We do not guarantee that:

All stains will be removed
Items will not shrink or fade
Service will be available at all times
Service will be error-free
Partners will meet all quality standards at all times

10.3 Third-Party Services

We are not responsible for:

Actions or omissions of Partner Laundromats
Actions or omissions of Riders
Third-party payment processors
Third-party websites or services linked from our platform

10.4 Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including:

Natural disasters (typhoons, earthquakes, floods)
Acts of God
Pandemics or public health emergencies
War, terrorism, or civil unrest
Government actions or regulations
Strikes or labor disputes
Power outages or internet failures
Equipment failures

10.5 Internet and Mobile Risks

You acknowledge that use of internet and mobile services involves risks, including but not limited to:

Interception of data
Security breaches
Service interruptions
Data loss

We are not liable for such risks inherent to internet and mobile use.

11. LIMITATION OF LIABILITY

11.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LAUNDRIFY'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED:

The amount you paid us in the 12 months preceding the claim; OR
₱10,000

WHICHEVER IS LOWER.

11.2 Excluded Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR:

Indirect, incidental, special, or consequential damages
Loss of profits, revenue, or business opportunities
Loss of data or information
Loss of goodwill or reputation
Emotional distress or inconvenience
Punitive or exemplary damages

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded by Philippine law

11.4 Basis of Bargain

You acknowledge that we have set our prices and entered into these Terms in reliance upon the limitations of liability set forth herein, which allocate risk between us and form the basis of our bargain.

12. INDEMNIFICATION

12.1 Your Indemnification Obligation

You agree to indemnify, defend, and hold harmless Laundrify, its affiliates, Partners, Riders, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

Your violation of these Terms
Your use or misuse of the Service
Your violation of any laws or rights of third parties
Content you submit or share through the Service
Any negligent or wrongful conduct by you
Items you submit for cleaning
False or misleading information you provide

12.2 Defense Control

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense.

13. DISPUTE RESOLUTION

13.1 Informal Resolution

Before filing any formal claim, you agree to contact us at support@laundrify.ph to attempt to resolve the dispute informally. We will attempt to resolve the dispute through good faith negotiation.

13.2 Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

13.3 Jurisdiction and Venue

Subject to the arbitration provisions below, you agree that any legal action or proceeding relating to these Terms or the Service shall be brought exclusively in the courts of Tacloban City, Leyte, Philippines. You consent to the personal jurisdiction of such courts.

13.4 Arbitration (Optional)

For disputes not resolved informally, either party may elect to resolve the dispute through binding arbitration in accordance with the rules of the Philippine Dispute Resolution Center, Inc. (PDRCI) or similar arbitration body.

Arbitration Terms:

Conducted in Tacloban City or remotely
Conducted in English or Filipino
Decision is final and binding
Each party bears own costs unless otherwise awarded

13.5 Small Claims Court

Either party may bring an action in small claims court if the claim qualifies.

13.6 Class Action Waiver

To the extent permitted by law, any dispute shall be brought in an individual capacity and not as a plaintiff or class member in any purported class, collective, representative, or similar proceeding.

14. TERMINATION

14.1 Termination by You

You may terminate your account at any time by:

Using the "Delete Account" feature in the app
Contacting us at support@laundrify.ph
Sending written notice to our business address

You remain responsible for any charges incurred before termination.

14.2 Termination by Us

We may suspend or terminate your account immediately, without prior notice, if:

You violate these Terms
You engage in fraudulent activity
You abuse the Service or our Partners/Riders
Your account is inactive for 12+ months
Required by law or regulation
We discontinue the Service

14.3 Effect of Termination

Upon termination:

Your right to use the Service immediately ceases
We may delete your account and data (subject to retention policies)
You remain liable for any outstanding charges
Sections of these Terms that by their nature should survive shall survive

14.4 Survival

The following sections survive termination:

Payment obligations
Intellectual property rights
Disclaimers and limitations of liability
Indemnification
Dispute resolution
Any other provisions that by their nature should survive

15. PRIVACY AND DATA PROTECTION

15.1 Privacy Policy

Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our Privacy Policy.

15.2 Data Protection Compliance

We comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

15.3 Your Data Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to processing
Data portability
Lodge a complaint with the National Privacy Commission

For more information, see our Privacy Policy or contact privacy@laundrify.ph.

16. MODIFICATIONS TO TERMS

16.1 Right to Modify

We reserve the right to modify these Terms at any time. When we make changes, we will:

Update the "Last Updated" date
Notify you through the app
Send email notification (for material changes)
Require your acceptance (for significant changes)

16.2 Acceptance of Changes

Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree with the changes, you must stop using the Service and terminate your account.

16.3 Material Changes

For material changes that significantly affect your rights or obligations, we will provide at least 15 days' notice before the changes take effect.

17. GENERAL PROVISIONS

17.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Laundrify regarding the Service and supersede all prior agreements and understandings.

17.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless in writing.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

17.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights except as expressly stated herein.

17.6 Relationship

Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Laundrify, or between you and any Partner or Rider.

17.7 Language

These Terms are written in English. Any translation is provided for convenience only. In the event of conflict between the English version and any translation, the English version shall prevail.

17.8 Notices

We may provide notices to you via:

Email to your registered email address
Push notification through the app
In-app message
Posting on our website

You agree that such notices satisfy any legal requirement for written notice.

To send us notice, contact:

Email: legal@laundrify.ph
Mail: [Business Address], Tacloban City, Leyte, Philippines

17.9 Force Majeure

Neither party shall be liable for any failure or delay in performing obligations due to causes beyond its reasonable control, including natural disasters, acts of God, government actions, pandemics, strikes, or infrastructure failures.

17.10 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

18. PHILIPPINE CONSUMER PROTECTION

18.1 Consumer Rights

Nothing in these Terms limits any consumer rights you may have under the Philippine Consumer Act of 1991 (Republic Act No. 7394) or other applicable consumer protection laws.

18.2 DTI Registration

Laundrify is registered with the Department of Trade and Industry (DTI):

Business Name: [Legal Entity Name]
DTI Registration Number: [DTI Number]
Certificate of Registration Date: [Date]

18.3 BIR Registration

Laundrify is registered with the Bureau of Internal Revenue (BIR):

TIN: [Tax Identification Number]
Certificate of Registration Number: [COR Number]

18.4 Fair Trading

We are committed to fair trading practices in accordance with Philippine law. We do not engage in:

Deceptive or misleading advertising
Unfair business practices
Price manipulation
Anti-competitive behavior

19. SPECIAL PROVISIONS FOR TACLOBAN CITY

19.1 Local Service Considerations

Operating in Tacloban City and Eastern Visayas, we acknowledge special circumstances that may affect service:

Weather-Related Disruptions:

Typhoons and severe weather may cause service suspensions
Customers will receive advance notice when possible
Orders may be rescheduled without penalty
Refunds will be provided for cancelled orders

Power Interruptions:

Scheduled and unscheduled brownouts are common
May cause delays in processing
Partners will notify us of extended delays
Customers will be informed and offered options

Infrastructure Limitations:

Road conditions may affect delivery times
Flooding may restrict access to certain areas
Service may be temporarily unavailable in affected areas

19.2 Local Holidays

Service may be limited or unavailable during local holidays and festivals:

Sto. Niño Feast Day
Holy Week
Pintados-Kasadyaan Festival
Other local observances

We will provide advance notice of any service disruptions.

20. CONTACT INFORMATION

20.1 Customer Support

For questions, concerns, or support:

Email: support@laundrify.ph
Phone: 0917-XXX-XXXX
Hours: Monday-Sunday, 8:00 AM - 8:00 PM

20.2 Business Address

[Complete Business Address]
Tacloban City, Leyte [Postal Code]
Philippines

20.3 Legal Inquiries

Email: legal@laundrify.ph

20.4 Privacy Concerns

Email: privacy@laundrify.ph
Data Protection Officer: [Name]
Email: dpo@laundrify.ph

20.5 Partnership Inquiries

Email: partners@laundrify.ph

20.6 Website

https://laundrify.ph

ACKNOWLEDGMENT AND ACCEPTANCE

BY CLICKING "I AGREE," CREATING AN ACCOUNT, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

Laundrify
Tacloban City, Leyte 6500
Philippines

DTI Registration: [DTI Number]
BIR TIN: [Tax ID Number]
Email: legal@laundrify.ph
Phone: 0917-XXX-XXXX
Website: https://laundrify.ph

Version: 1.0
Effective Date: November 15, 2025
Last Updated: November 26, 2025