Privacy Policy

LAUNDRIFY PRIVACY POLICY

Effective Date: [Insert Date]
Last Updated: [Insert Date]

INTRODUCTION

Welcome to Laundrify ("we," "us," "our," or "Laundrify"). We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services (collectively, the "Service"). Please read this Privacy Policy carefully.

By using Laundrify, you agree to the collection and use of information in accordance with this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. INFORMATION WE COLLECT

We collect several types of information from and about users of our Service:

1.1 Personal Information You Provide

When you register for and use our Service, you may provide us with the following personal information:

Account Information:

  • Full name
  • Email address
  • Phone number
  • Password (encrypted)
  • Profile photo (optional)

Service Address Information:

  • Delivery address(es)
  • Pickup address(es)
  • Address landmarks and special instructions
  • GPS coordinates (for accurate delivery)

Payment Information:

  • Credit/debit card information (processed through secure third-party payment processors)
  • GCash/PayMaya account details
  • Billing address
  • Payment history and transaction records

Order Information:

  • Laundry service preferences
  • Item lists and descriptions
  • Special washing instructions
  • Order history and receipts
  • Photos of items (if provided)

Customer Support Communications:

  • Messages sent through the app
  • Email correspondence
  • Phone call recordings (with notice)
  • Feedback and ratings

Identity Verification (if required):

  • Government-issued ID (for high-value orders or disputes)
  • Proof of address

1.2 Information Automatically Collected

When you use our Service, we automatically collect certain information:

Device Information:

  • Device type and model
  • Operating system and version
  • Unique device identifiers
  • Mobile network information
  • Device settings

Location Information:

  • Real-time GPS location (when app is in use)
  • IP address
  • WiFi access points
  • Cell tower information

Usage Information:

  • Pages or features accessed
  • Time and date of access
  • Time spent on pages
  • App interaction data
  • Search queries within the app
  • Crash reports and performance data

Cookies and Similar Technologies:

  • Session cookies
  • Preference cookies
  • Analytics cookies
  • Advertising cookies (if applicable)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

Social Media Platforms:

  • Name, email, profile photo (if you sign in via Facebook, Google, or Apple)

Payment Processors:

  • Transaction confirmations
  • Payment method verification

Partner Laundromats:

  • Order fulfillment status
  • Item counts and conditions
  • Quality issues or special notes

Delivery Riders:

  • Pickup and delivery confirmations
  • GPS tracking during delivery
  • Photos of delivered items

Public Sources:

  • Business registration information (for corporate accounts)
  • Publicly available contact information

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

2.1 To Provide and Maintain Our Service

  • Create and manage your account
  • Process your laundry orders
  • Facilitate pickup and delivery services
  • Match you with partner laundromats
  • Coordinate with delivery riders
  • Provide customer support
  • Send service notifications and updates

2.2 To Process Payments

  • Process transactions securely
  • Prevent fraud and unauthorized transactions
  • Issue receipts and invoices
  • Manage refunds and disputes
  • Maintain transaction records for accounting

2.3 To Improve Our Service

  • Analyze usage patterns and trends
  • Conduct research and development
  • Test new features and functionality
  • Monitor and improve service quality
  • Identify and fix technical issues
  • Optimize app performance

2.4 To Communicate with You

  • Send order confirmations and updates
  • Provide pickup and delivery notifications
  • Respond to your inquiries and requests
  • Send important service announcements
  • Request feedback and reviews
  • Send promotional offers (with your consent)

2.5 To Ensure Safety and Security

  • Verify your identity
  • Detect and prevent fraud
  • Prevent unauthorized access
  • Comply with legal obligations
  • Protect against malicious activity
  • Enforce our Terms of Service

2.6 To Personalize Your Experience

  • Remember your preferences
  • Suggest partner laundromats based on location
  • Provide relevant recommendations
  • Customize app interface
  • Show location-based services

2.7 For Marketing and Advertising (With Consent)

  • Send promotional emails and SMS
  • Display targeted advertisements
  • Conduct surveys and market research
  • Analyze marketing effectiveness
  • Run loyalty and referral programs

2.8 For Legal and Compliance Purposes

  • Comply with applicable laws and regulations
  • Respond to legal requests and prevent harm
  • Enforce our Terms of Service and policies
  • Protect our rights and property
  • Resolve disputes

3. HOW WE SHARE YOUR INFORMATION

We may share your information with third parties in the following circumstances:

3.1 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

3.2 Service Providers

We share information with third-party service providers who perform services on our behalf:

Partner Laundromats:

  • Name, phone number, delivery address
  • Order details and special instructions
  • Item lists and photos (if provided)
  • Payment information (for order fulfillment)

Delivery Riders:

  • Name and phone number (for contact)
  • Pickup and delivery addresses
  • Real-time location (during active orders)
  • Order details

Payment Processors:

  • Payment method information
  • Transaction amount and details
  • Billing information

Cloud Storage Providers:

  • Encrypted data storage
  • Backup and disaster recovery

Analytics and Monitoring Services:

  • Usage data and analytics
  • App performance metrics
  • Crash reports

Customer Support Tools:

  • Communication history
  • Support ticket information

Marketing and Communication Services:

  • Email addresses (for newsletters)
  • Phone numbers (for SMS notifications)
  • Push notification tokens

3.3 Business Transfers

If Laundrify is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

3.4 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoenas, court orders)
  • Government requests
  • National security requirements
  • Law enforcement requests

3.5 Protection of Rights

We may disclose information to:

  • Protect and defend our rights or property
  • Prevent fraud or illegal activity
  • Protect the safety of users or the public
  • Enforce our Terms of Service
  • Investigate potential violations

3.6 Aggregate and De-Identified Information

We may share aggregate or de-identified information that cannot reasonably be used to identify you, including:

  • Usage statistics
  • Demographic trends
  • Market research data

4. DATA RETENTION

4.1 How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Account Information:

  • Retained while your account is active
  • Retained for 2 years after account closure (for legal and accounting purposes)

Order Information:

  • Retained for 5 years (for tax and accounting compliance under Philippine law)
  • May be retained longer if required for legal disputes

Payment Information:

  • Card details not stored (handled by payment processors)
  • Transaction records retained for 7 years (BIR requirements)

Communications:

  • Customer support records retained for 2 years
  • Marketing communications retained until you unsubscribe

Location Data:

  • Real-time location data deleted after order completion
  • Historical location data aggregated and anonymized after 30 days

Usage Analytics:

  • Retained for 2 years
  • Aggregated data retained indefinitely

4.2 Deleting Your Information

You may request deletion of your personal information at any time by:

  • Using the in-app deletion feature
  • Contacting us at privacy@laundrify.ph
  • Sending a written request to our office address

Please note that:

  • Some information may be retained for legal compliance
  • Deletion is permanent and cannot be undone
  • You will lose access to your account and order history
  • Certain data may be retained in backup systems for up to 90 days

5. YOUR PRIVACY RIGHTS

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights:

5.1 Right to Be Informed

You have the right to be informed whether your personal data is being processed, including:

  • Identity of data controllers and processors
  • Purpose of processing
  • Categories of personal data concerned
  • Recipients of personal data
  • Methods of processing
  • Retention period

5.2 Right to Access

You have the right to:

  • Request access to your personal information
  • Obtain a copy of your data in a structured, commonly used format
  • Review information we hold about you

How to Exercise: Contact privacy@laundrify.ph or use the "Download My Data" feature in the app.

5.3 Right to Correction

You have the right to:

  • Correct inaccurate or incomplete personal information
  • Update your information at any time

How to Exercise: Update your information directly in the app settings or contact us at privacy@laundrify.ph.

5.4 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal information when:

  • Personal data is no longer necessary for the purposes collected
  • You withdraw consent
  • Personal data was unlawfully processed
  • Personal data must be erased for compliance with legal obligation

How to Exercise: Use the "Delete My Account" feature in the app or contact privacy@laundrify.ph.

Limitations: We may retain certain information for legal compliance, fraud prevention, or legitimate business purposes.

5.5 Right to Object

You have the right to object to:

  • Processing of personal data for direct marketing
  • Processing based on legitimate interests
  • Automated decision-making and profiling

How to Exercise: Contact privacy@laundrify.ph or use opt-out features in the app.

5.6 Right to Data Portability

You have the right to:

  • Receive your personal data in a structured, machine-readable format
  • Transmit your data to another service provider

How to Exercise: Request a data export at privacy@laundrify.ph.

5.7 Right to Lodge a Complaint

You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your privacy rights have been violated.

Contact NPC:

  • Website: https://www.privacy.gov.ph
  • Email: info@privacy.gov.ph
  • Address: 5th Floor, Philippine International Convention Center (PICC), Vicente Sotto St., Pasay City 1307

5.8 Right to Damages

You have the right to be indemnified for damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data.

6. DATA SECURITY

6.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

Technical Safeguards:

  • End-to-end encryption for data transmission (SSL/TLS)
  • Encryption of data at rest
  • Secure password hashing (bcrypt)
  • Firewall protection
  • Regular security audits and penetration testing
  • Intrusion detection systems
  • Secure API authentication
  • Regular software updates and patches

Organizational Safeguards:

  • Access controls and user authentication
  • Employee confidentiality agreements
  • Privacy and security training for staff
  • Data access logging and monitoring
  • Incident response procedures
  • Regular security assessments
  • Third-party security audits

Physical Safeguards:

  • Secure data centers with restricted access
  • Environmental controls (fire suppression, climate control)
  • Backup and disaster recovery systems
  • Redundant storage systems

6.2 Payment Security

We use PCI-DSS compliant payment processors to handle all payment transactions. We do not store full credit card numbers on our servers.

6.3 Account Security

You are responsible for maintaining the security of your account by:

  • Keeping your password confidential
  • Using a strong, unique password
  • Enabling two-factor authentication (if available)
  • Logging out after each session
  • Not sharing your account credentials
  • Notifying us immediately of any unauthorized access

6.4 Data Breach Notification

In the event of a data breach that affects your personal information, we will:

  • Notify you within 72 hours of discovery
  • Inform the National Privacy Commission
  • Provide details about the breach
  • Advise you on protective measures
  • Take immediate action to contain the breach

7. INTERNATIONAL DATA TRANSFERS

7.1 Data Storage Location

Your personal information is primarily stored on servers located in [specify location, e.g., "Singapore" or "Philippines"].

7.2 Cross-Border Transfers

We may transfer your personal information to countries outside the Philippines for processing by our service providers. When we do so, we ensure:

  • Adequate level of protection as required by the Data Privacy Act
  • Standard contractual clauses approved by the National Privacy Commission
  • Compliance with applicable data protection laws
  • Your personal information is protected by appropriate safeguards

Countries Where Data May Be Processed:

  • Singapore (Cloud hosting)
  • United States (Analytics and customer support tools)
  • [Add other countries as applicable]

7.3 Your Consent

By using our Service, you consent to the transfer of your information to countries outside the Philippines for the purposes described in this Privacy Policy.

8. CHILDREN'S PRIVACY

8.1 Age Restriction

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

8.2 Parental Consent

If you are under 18, you may only use our Service with the involvement and consent of a parent or legal guardian.

8.3 Discovery of Children's Data

If we discover that we have collected personal information from a child under 18 without parental consent, we will:

  • Delete the information as soon as possible
  • Terminate the associated account
  • Notify the parent or guardian (if contact information is available)

8.4 Parents and Guardians

If you believe your child has provided personal information to us without your consent, please contact us at privacy@laundrify.ph, and we will promptly delete such information.

9. COOKIES AND TRACKING TECHNOLOGIES

9.1 What Are Cookies

Cookies are small text files stored on your device that help us provide and improve our Service. We use both session cookies (which expire when you close the app) and persistent cookies (which remain on your device for a set period).

9.2 Types of Cookies We Use

Essential Cookies:

  • Required for the Service to function
  • Authentication and security
  • Cannot be disabled

Functionality Cookies:

  • Remember your preferences
  • Personalize your experience
  • Language settings

Analytics Cookies:

  • Understand how you use the Service
  • Measure app performance
  • Improve user experience

Marketing Cookies:

  • Track effectiveness of marketing campaigns
  • Deliver relevant advertisements
  • Used only with your consent

9.3 Third-Party Cookies

We may allow third-party service providers to place cookies on your device for:

  • Google Analytics (usage analytics)
  • Facebook Pixel (advertising)
  • Payment processors (transaction processing)

9.4 Managing Cookies

You can control cookies through:

  • App settings (opt-out of non-essential cookies)
  • Device settings (limit ad tracking)
  • Third-party opt-out tools

Note: Disabling essential cookies may affect the functionality of our Service.

9.5 Do Not Track

We currently do not respond to "Do Not Track" signals because there is no industry-standard definition of how to respond to such signals.

10. MARKETING AND COMMUNICATIONS

10.1 Marketing Messages

With your consent, we may send you:

  • Promotional emails
  • SMS marketing messages
  • Push notifications
  • In-app messages
  • Newsletters

10.2 Opting Out

You can opt out of marketing communications at any time by:

  • Clicking "Unsubscribe" in email messages
  • Replying "STOP" to SMS messages
  • Adjusting notification settings in the app
  • Contacting us at privacy@laundrify.ph

Important: Even if you opt out of marketing, we will still send you:

  • Transactional messages (order confirmations)
  • Service updates
  • Account security alerts
  • Legal notices

10.3 Targeted Advertising

We may use your information for targeted advertising. You can opt out by:

  • Disabling personalized ads in app settings
  • Using device-level ad tracking controls (iOS: "Limit Ad Tracking"; Android: "Opt out of Ads Personalization")
  • Contacting us at privacy@laundrify.ph

11. THIRD-PARTY LINKS AND SERVICES

11.1 Third-Party Links

Our Service may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site.

11.2 No Responsibility

We have no control over and assume no responsibility for:

  • Content of third-party sites
  • Privacy policies of third-party sites
  • Practices of third-party sites

11.3 Your Responsibility

We strongly advise you to review the privacy policy of every site you visit. We are not responsible for the privacy practices of third parties.

11.4 Third-Party Services We Use

Payment Processors:

  • [PayMongo, PayPal, Stripe, etc.]
  • [Link to their privacy policies]

Cloud Hosting:

  • [DigitalOcean, AWS, etc.]
  • [Link to their privacy policies]

Analytics:

  • Google Analytics
  • [Link to Google's privacy policy]

Communication Tools:

  • [Twilio for SMS, SendGrid for email, etc.]
  • [Link to their privacy policies]

12. BUSINESS TRANSFERS

12.1 Merger or Acquisition

If Laundrify is involved in a merger, acquisition, asset sale, financing, reorganization, bankruptcy, or similar business transaction, your personal information may be transferred as part of that transaction.

12.2 Notice and Consent

In such an event:

  • We will provide notice before your information is transferred
  • The new entity will be bound by this Privacy Policy
  • If material changes occur, you will be notified and given choice to opt out

12.3 Your Rights

You will have the same rights regarding your personal information with the new entity as you did before the transfer.

13. CHANGES TO THIS PRIVACY POLICY

13.1 Updates

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • Changes in applicable laws
  • New features or services
  • Feedback from users

13.2 Notification

When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify you through the app
  • Send an email notification (for material changes)
  • Require your acceptance (for significant changes)

13.3 Continued Use

Your continued use of the Service after changes to this Privacy Policy constitutes your acceptance of the updated policy.

13.4 Review

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. CONTACT US

14.1 Privacy Questions

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@laundrify.ph
Phone: 0917-XXX-XXXX
Address: [Your Business Address]
[City], [Province] [Postal Code]
Philippines

Data Protection Officer:
[Name]
Email: dpo@laundrify.ph

14.2 Response Time

We will respond to your inquiry within:

  • 15 business days for general inquiries
  • 5 business days for urgent privacy concerns
  • As required by law for data subject access requests

14.3 Complaint Process

If you have a complaint about our handling of your personal information:

  1. Contact us at privacy@laundrify.ph
  2. Provide details of your complaint
  3. We will investigate and respond within 15 business days
  4. If you're not satisfied, you may file a complaint with the National Privacy Commission

15. PHILIPPINE DATA PRIVACY ACT COMPLIANCE

15.1 Compliance Commitment

Laundrify is committed to full compliance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations.

15.2 Data Protection Officer

We have designated a Data Protection Officer responsible for:

  • Monitoring compliance with privacy laws
  • Conducting privacy impact assessments
  • Serving as point of contact for privacy concerns
  • Coordinating with the National Privacy Commission
  • Training employees on data protection

Contact DPO: dpo@laundrify.ph

15.3 Lawful Basis for Processing

We process your personal information based on the following lawful grounds:

  • Consent: You have given clear consent for specific purposes
  • Contract: Processing is necessary to fulfill our contract with you
  • Legal Obligation: Processing is necessary to comply with Philippine law
  • Legitimate Interests: Processing is necessary for our legitimate business interests (while respecting your privacy rights)

15.4 Sensitive Personal Information

We may collect sensitive personal information (as defined under the Data Privacy Act) only when:

  • You provide explicit consent
  • Processing is required by law or regulation
  • Necessary for the protection of your vital interests

Sensitive information may include:

  • Government-issued IDs (for identity verification)
  • Health information (if you provide special washing instructions for medical reasons)

15.5 National Privacy Commission Registration

Laundrify is registered with the National Privacy Commission as a Personal Information Controller.

Registration Details:

  • Company Name: [Legal Entity Name]
  • Registration Number: [NPC Registration Number]
  • Registration Date: [Date]

16. SPECIFIC SCENARIOS

16.1 Location Tracking

When We Track Location:

  • During active orders (pickup and delivery)
  • When searching for nearby partner laundromats
  • When you request location-based services

How to Control:

  • iOS: Settings > Privacy > Location Services > Laundrify
  • Android: Settings > Apps > Laundrify > Permissions > Location

Options:

  • Always Allow (for best experience)
  • Allow While Using App (recommended)
  • Ask Every Time
  • Never Allow (limited functionality)

16.2 Photo Access

When We Request Photo Access:

  • To upload photos of your laundry items
  • To add profile pictures
  • To document item conditions

How to Control:

  • iOS: Settings > Privacy > Photos > Laundrify
  • Android: Settings > Apps > Laundrify > Permissions > Storage

16.3 Push Notifications

What We Send:

  • Order status updates
  • Pickup and delivery confirmations
  • Special promotions (with consent)
  • Service announcements

How to Control:

  • iOS: Settings > Notifications > Laundrify
  • Android: Settings > Apps > Laundrify > Notifications

16.4 Account Deletion

What Happens When You Delete Your Account:

  • Personal information deleted within 30 days
  • Order history retained for 5 years (legal requirement)
  • Payment records retained for 7 years (BIR requirement)
  • Anonymous usage data retained indefinitely

How to Delete:

  • App: Settings > Account > Delete My Account
  • Email: privacy@laundrify.ph with subject "Account Deletion Request"

17. CALIFORNIA RESIDENTS (If Applicable)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us at privacy@laundrify.ph for information about exercising your CCPA rights.

18. GDPR COMPLIANCE (If Applicable)

If you are a resident of the European Economic Area (EEA), you may have additional rights under the General Data Protection Regulation (GDPR). Please contact us at privacy@laundrify.ph for information about exercising your GDPR rights.

19. CONSENT

By using Laundrify, you acknowledge that you have read, understood, and agree to this Privacy Policy.

For Sensitive Personal Information:
I consent to the collection and processing of sensitive personal information (if applicable) for the purposes described in this Privacy Policy.

For Marketing Communications:
I consent to receiving marketing communications from Laundrify. I understand I can withdraw this consent at any time.

For Location Tracking:
I consent to Laundrify accessing my location information for the purposes of providing delivery services.

For Data Transfers:
I consent to the transfer of my personal information outside the Philippines for the purposes described in this Privacy Policy.

20. DEFINITIONS

Personal Information: Any information that can be used to identify you, either directly or indirectly.

Sensitive Personal Information: Information about race, ethnic origin, marital status, age, color, religious, philosophical or political affiliations, health, education, genetic or sexual life, criminal records, government-issued IDs.

Processing: Any operation performed on personal data, including collection, recording, organization, storage, adaptation, retrieval, use, disclosure, and erasure.

Data Controller: The entity that determines the purposes and means of processing personal data (Laundrify).

Data Processor: The entity that processes personal data on behalf of the data controller (our service providers).

Data Subject: The individual to whom personal data relates (you).

ACKNOWLEDGMENT

I acknowledge that I have read and understood this Privacy Policy and agree to the collection, use, and disclosure of my personal information as described herein.

Contact Information:

Laundrify
Tacloban City
Leyte, 6500
Philippines

Email: raven5svg@gmail.com
Phone: 0951-464-2846
Website: https://laundrify.ph

Data Protection Officer:
Raven Rama
Email: raven5svg@gmail.com

National Privacy Commission:
Website: https://www.privacy.gov.ph
Email: info@privacy.gov.ph
Hotline: (02) 8234-2228

Version: 1.0
Effective Date: November 15, 2025
Last Updated: November 26, 2025

© 2025 Laundrify. All rights reserved.